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The
Times They Are A-Changin’
Come
Congressmen, Senators, please heed the call
Don’t stand in the doorways
Don’t block up the hall
For he that gets hurt
Will be he who’s stalled
For the Battle outside
Is now ragin’
It’ll soon shake your windows
And rattle your walls
For the Times They Are A-Changin’
--Bob
Dylan circa 1964--
Sitting
at the word processor, a snifter of Remy-Martin cognac
swirling in the dim half-light of the darkening room.
I am looking ahead into the millennium; I have some
scenarios playing in my head that I believe you will
see come to pass in the very near future.
The
unfathomable heights of stupidity and miscalculation
that we are witnessing here today are about to shake
up the industry and, in the near future, you are going
to see the players realign and you will see their
positions change in the retail marketplace. Watch for
Toyota and Daimler-Chrysler to gain market share and
Ford, General Motors, and Honda to continue to decline
over the next few years.
The
reasoning is simple...Daimler-Chrysler and Toyota are
supporting their dealers and they are not interfering
in the retail process. They are allowing their dealers
to hold reasonable margins and they are not overtly
trying to out-maneuver and double-cross their loyal
dealers on almost a daily basis.
Ford
and General Motors are banking on the Internet to the
point that I am convinced that they are willing to
throw away the most successful dealer networks in
history. Not only is this a major miscalculation, it
is fast reaching the "Point of No
Return"...And, frankly; It ain’t gonna turn out
the way they think it is.
The
General Motors operative name for the project is
"DaVinci". I’ll be outlining the whole
evil plan in future issues and speeches.
When
the dust clears...This is the way that I think it’s
gonna shake out...
First
of all, you are going to see General Motors and Ford
stepping up their assault to defeat and overturn the
state franchise laws. There is a very real possibility
that, initially, they will be successful.
First
of all, look for Ford and General Motors to hire an
army of influential lobbyists and attorneys to
strong-arm changes in the laws and to discredit any
legislators who oppose them. I think you’ll see them
take the battle directly to the consumers through
media campaigns and press opportunities.
Any
legislator who supports strong franchise laws will be
portrayed as taking campaign money from the Car
Dealers.
Unfortunately,
I believe you will see Automobile Dealers
characterized in the worst possible light. I am
predicting that you are going to see some of your
Manufacturer/Partners deliberately assassinating the
image of the retail dealer. Don’t be surprised to
see smear campaigns similar to the AutoNation
"Guys in Plaid" campaign portraying dealers
as seedy criminals, bumbling morons who gouge their
customers and block Internet commerce.
Sadly
enough, there will always be a number of weak dealers
who will "suck up" and support the factory
initiatives. You can bet they will be making deals and
"buying off" certain key players.
They
are going to position this as an e-commerce issue. The
publicity campaign will paint the manufacturers as
"Consumer-Friendly". They just want to help
people to get the best deal possible. Consumers should
have the right to choose the option to buy direct. It
is the dealers who are supporting arcane, outdated
franchise laws that restrict free trade, gouge prices,
and limit the consumers’ right to choose.
There
you have it. I predict you are going to see
manufacturers testing the laws over and over
again...until something breaks.
Don’t
mess with Texas. Ford is still, doggedly, trying to go
in through the back door in Texas in an effort to
retail cars directly to the public through their
websites. The lawsuit against the state of Texas is a
direct effort to bust the toughest state franchise
laws in the country. As I write these words (December
15th) a Federal judge in Austin Texas just
ruled against Ford’s efforts to get a restraining
order to put their website back online to retail used
cars in Houston. Incredibly, some dealers in Houston
indicated that they were okay with the Ford
initiative.
Last
month I wrote that Ford was not out of the game, that
they were just taking a breather between rounds. Exit
Ross Roberts and enter Brian Kelley.
Just
when you would have thought that Ford would be laying
low.
Now
I know what you were probably thinking...You might
have been thinking that, if you were a Ford Executive
that you would be totally ashamed and embarrassed
about Ford’s public humiliations in Tulsa, Oklahoma
City and Salt Lake City. You would probably have too
much personal dignity and pride to show your face on
this issue right?
Naw!
Bob Rewey does an interview in one of the automotive
weaklies and announces with smug pride "Ford Auto
Collections are profitable and more dealership
consolidations are coming." We shoulda known that
ole Bob wouldn’t let us down.
Big
news! Bob says with pride "The Auto Collections
are profitable."
Duh!
Is that supposed to be impressive that they were able
to barely eek out a profit from dealerships that were
great performers before they ineptly put them in the
toilet in the first place? Don’t blame ole Bob
though ... Somehow; I don’t think Bob even gets it.
Even
if I believed that statement (which I don’t) it
still doesn’t cover or excuse Ford’s monumental
failures in these markets. I have always said the Auto
Collections were Rewey’s baby and that he should
take full credit for their success or failure, and
that yardstick should measure that Bob’s career
achievements. In my mind there is no doubt that the
performance of the Auto Collections are a direct
reflection of Bob’s true talent and ability.
Let
me venture a wild-ass guess into the top-secret
workings of the inner circle.... Is the next Auto
Collection going to be in ah.... say ah...Let me
guess...Jackson Mississippi maybe? (Written December
15th)
Now
this guy Brain Kelley on the other hand (Ford whiz kid
VP replacing Ross Roberts)...I predict he’s going to
be Ford’s version of Ron Zarella. Of course Kelley
doesn’t have a guardian Smale watching over him.
Speaking
of Zarella, you might want to take a Polaroid of him
so a few years down the road you will be able to
remember what he looked like. If you’ve followed
this column, I have repeatedly questioned his
performance as "Marketing Czar". Personally,
I would have told him to clean out his desk and pack
all his stuff in a Valvoline box and hit the road a
few years ago.
Gotta
say that I really like everything that I see and hear
about this guy, Harry Pearce, vice chairman at General
Motors. I have a feeling that before the year is over
he’ll replace Jack Smith in the number one position
at GM. Pearce is possibly going to be the hope and
salvation of General Motors. He’ll need a big broom
to sweep out some of the dead weight and dust that
been accumulating near the top.
Considering
the fact that GM just posted a 27.1% market share in
November. I am sure that Zarella’s head is squarely
positioned beneath the axe and, in my opinion, should
have rolled several years ago. When did you ever think
you’d see Rick Wagoner, president of GM hopefully
and optimistically predicting that GM had a goal of
getting their market share up to a whopping 32%?
General
Motors’ market share is a shame and a disgrace;
Zarella didn’t even have the opportunity to pick
another fight with the union to provoke a strike this
time to justify it.
Of
course, a large share of the responsibility for this
mess has to be aimed directly at Roy Roberts and his
brilliant initiatives and execution of the legendary
VOMS distribution systems, not to mention his stellar
human relations skills with the dealers. I have a
suspicion that Roy will be repeatedly demoted downward
until they find a job he is good at.
While
I am in the process of speculating on possible future
events...I am going to say "Stick a Fork in Jac...He’s
done."
Look
for Nasser to jump ship, defect to another large
corporation. Rumors are saying he’s talking to
General Electric. Despite the colorful shouting and
shoving matches between Nasser and William Clay Ford
(the story says it was broken up by security guards)
Nasser was not hauled out of the building in handcuffs
as some rumormongers have indicated. I can tell you
this however; The Ford family wants the company back
with a Ford at the Helm. Maybe William Clay, maybe
Edsel, but I can tell you without disclaimer that the
Ford Family is extremely dealer-friendly and I can
guarantee that they are not totally satisfied with the
direction the company is taking under Nasser.
Personally, I believe that unless the Ford Family does
step in and take over, that Nasser’s regime will
totally wipe out their family heritage.
Ford
Motor Company’s dominant market position was built
on two cornerstones...a superior/motivated dealer body
and superior, top-quality product. As for a quality
product, we are talking about a company who is
currently recalling more cars than it is producing and
a dealer body that is demoralized and feels betrayed..
More
Food For Thought
Absolutely
incredible! Told you so!
December
15th, 1999...More than 100 letters, faxes
and emails from supportive dealers and industry
friends in less than two days. When I first wrote that
the AutoNation Used Car Superstores were going to
crash and burn, more than three years ago, I was
called the Voice in the Wilderness...a crackpot. Today
I am a respected futurist being interviewed by
Bloomberg Financial News, USA Today, The Dow Jones
Report, and more than a dozen other newspapers and
publications. In November I was interviewed live on
CNNfn in New York concerning future trends.
Closing
23 Superstore locations and laying off 1800 additional
employees, this was always predictable. Exactly the
way that I described it...for exactly the reasons that
I said it would happen. The AutoNation model has been
flawed from the outset and I believe you will continue
to see the corporation crumble and disintegrate over
the next few years until it is completely dismantled
and their franchised dealerships are sold off...back
to the factories, the original dealers and to other
corporations and new owners.
Considering
the current value of AutoNation stock and the
direction I believe it is going to continue to take, I
strongly urge John Elway to keep his Coors endorsement
contract and, maybe, he might consider investigating
whether or not there is a network gig available as a
sports commentator.
Of
course, as I have said from the beginning the major
flaw in the AutoNation business model is the
one-price, no-haggle strategy. The consumers have
overwhelmingly rejected that approach in virtually
every application.
Ford
Motor Company, General Motors, and, of course,
AutoNation have thrown literally billions of dollars
at that goofy no-haggle concept and they can’t force
the dealers or the consumers to go along with it.
Speaking
of Superstores...Just how long can CarMax hang in
there at 2 ½ dollars a share? My kid could buy their
stock with his lunch money and still eat. I predict
CarMax is next...soon.
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